Complaint Investigation Report

565802463-12-13-2023-29-AS-DPEA-CYQRMH-20231221120846

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

WOODLAND HILLS N.ASC , 21731 VENTURA BLVD. #250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/04/2023 and conducted by Evaluator Teresa Camara

COMPLAINT CONTROL NUMBER: 29-AS-20231204105536

Licensing Program Analyst (LPA) Teresa Camara conducted an initial complaint investigation visit regarding the above noted allegations. LPA was joined by Tri-Counties Regional Center (TCRC) Quality Assurance Specialist (QA) Liz Aced-Arnett. LPA and QAS met with Administrator Danshelle Day and explained the reason for the visit.

Interviews were conducted with staff at 10:19 a.m. 10:27 a.m. and 11:11 a.m. Client 1 (C1) was interviewed at 11:02 a.m. During the interview with C1, it was revealed C1 alleged staff pushed and hit them because C1 was mad and wanted to "get away for a while." C1 stated they are doing better at the facility now. During interviews with staff, nobody has witnessed any abuse by staff or other clients at the facility.

Based on the interview with C1 where C1 recanted allegations of abuse, the allegations staff hit and pushed the client are deemed UNSUBSTANTIATED at this time. Exit interview conducted and copy of report issued to the Administrator.