Complaint Investigation Report

On 7/22/2021 at 8:00 AM, Investigator Spindola interviewed client #1 (C1) at the facility. Based on the interview, there is no evidence to support C1 has been touched inappropriately by staff.

LPA Ascencio continued the investigation and conducted staff interviews on 7/21/21, 7/29/21, 8/11/21 and 8/18/21. An additional interview with C1 on 7/21/21 revealed no additional evidence to support the allegation. Although the allegation may have happened, there is not a preponderance of evidence to prove the alleged violation occurred. Therefore, the allegation is unsubstantiated at this time.

The complaint also alleged that staff caused injuries to resident. During the course of the investigation, interviews were conducted with multiple staff on different occasions: 7/21/21, 7/29/21, 8/11/21 and 8/18/21. LPA also conducted an interview with C2 and C3 on 7/29/21, which revealed no additional evidence to support the allegation. Photographs of C2 were obtained as evidence on 8/11/2021. Additionally, a facility file review was conducted, and facility chart notes were obtained on 7/21/21. Although the allegation may have happened, there is not a preponderance of evidence to prove the alleged violation occurred. Therefore, the allegation is unsubstantiated at this time.

Although both allegations have been determined to be unsubstantiated, a conversation was held with the Administrator during the exit interview of today’s visit. LPA stressed the importance of knowing clients’ personal rights and having staff that are property trained. Administrator stated they will conduct additional training.

Exit interview conducted. Copy of the report provided via email to admin.