Complaint Investigation Report

food and water. Interview with staff revealed that food ordering can be challenging at times, depending on items available through the facility's provider. Meals are prepared according to the printed menu and substitutions are documented as needed. Daily menus are printed and posted throughout the dining area, which reflect any substitutions that may have been made from the weekly printed menu provided to all residents. Interview revealed that a times the facility runs out of things such as black tea, coffee, ketchup, or syrup, but the menu items are available as scheduled. Based on interview and observation, although the allegation may be valid, at this time there is insufficient evidence to prove a violation occurred, therefore the allegation that " Facility does not have enough food to serve residents" is deemed UNSUBSTANTIATED at this time.

Exit interview was conducted with Business Office Director Kailey Vanderwall. A copy of the report was provided via email.