Complaint Investigation Report

R1 stated there are some other residents with habits R1 would prefer they did not do but R1 understand they must live with roommates and compromise is necessary sometimes.

LPA also spoke with the alleged perpetrator resident 2 (R2) who did not wish to talk with LPA for very long. R2 is reasonably happy at the facility. R2 prefers to stay on their own and not participate in activities or go out. LPA initially observed R2 in the backyard smoking area staying in an area away from other residents.

Interviews with staff were conducted. Staff have not witnessed any residents or other staff intimidating residents or blocking their path. The administrator and one staff said R2 walks around the facility most of the day and sometimes if R2 is in the hall they may be blocking the hallway so staff just say, "excuse me" and R2 moves. R2 is not aggressive in any way and will politely move. Staff have never received any complaints from residents about missing items. One staff recalled a resident missing their wallet but it was found in that resident's drawer a couple days later.

Interviews with other residents were conducted. The residents are happy at the facility. They like the food. They like the quality of the food they get under the facility's new ownership. They have never felt intimidated by other residents or staff and have never had their pathway blocked by others. They have never had any missing items.

Based on interviews with staff and residents, the allegations "Staff intimidates residents", "Staff blocks residents from coming and going", and "Facility failed to safeguard resident's personal property" are deemed Unsubstantiated at this time.

No deficiencies observed. Exit interview conducted and a copy of the report issued.