Complaint Investigation Report

Regarding the allegation that "Staff did not ensure that resident's grooming needs were met", the reporting party (RP) expressed concern that residents are not being kept groomed. During today’s visit, LPA inspected all residents’ rooms and did not detect any foul odors. An interview with a visiting nurse revealed that they have not observed the resident under their care to be unkempt or inadequately groomed. In addition, LPA interviewed four (4) out of five (5) residents and observed their nails, hair, and clothing. LPA did not observe any residents to be unkempt. One (1) resident stated that staff occasionally forget to shave them; however, when they request assistance with shaving, staff complete the task without issue. Based on the above information gathered although the allegations may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the allegations “Staff did not ensure that resident's grooming needs were met” is deemed Unsubstantiated at this time.

Exit interview conducted and copy of report provided.