Complaint Investigation Report

January, February, March, and now again in April. Licensee indicated a refund check was issued to R1's estate, however as of today's date has not been cashed. Administrator indicated they had spoken with R1's family member as of 04/01/2024 and the total amount due to R1's estate is $21,000, however the check issued was for $14,000. Fees have been charged since January 2024, but the refund check was not issued until mid-March 2024, and since the resident passed away in October 2023, no fees should have been charged following R1's death. Based on record review and interview, the allegation " Licensee did not refund fees overcharged to resident’s authorized representative in a timely manner" is deemed SUBSTANTIATED at this time.

Pursuant to Title 22 CA Code of Regulations, the following deficiency was cited (refer to LIC 9099-D). Administrator was informed telephonically failure to correct the deficiency may result in civil penalties.

Exit interview conducted. A copy of the report and appeal rights were provided.