Complaint Investigation Report

Regarding allegation “Staff are engaging in behaviors that put the residents’ health and safety at risk” it has been reported that staff members have exhibited inappropriate conduct while on duty during the PM shift and nocturnal (NOC) shift. Interviews with the Executive Director (ED) revealed that management is not aware of staff playing loud music or leaving the floor unsupervised during the NOC shift. Staff interviews did not corroborate these allegations. Residents interviewed indicated that some residents occasionally hear loud noises during the PM and NOC shift; however, they were unsure whether the sounds were from staff, residents playing music or singing or televisions. During the investigation, the LPAs inspected the staff break room for any prohibited items but found no evidence to support the allegations. Based on the information obtained during the investigation the LPA does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation “Staff are engaging in behaviors that put the residents’ health and safety at risk” is deemed UNSUBSTANTIATED at this time.

Exit interview conducted, copy of this report and was provided.