Complaint Investigation Report

It was alleged that facility staff is sleeping during NOC shift. It was reported that staff will sleep 4 – 5 hours before getting up and assisting the residents in the morning. During the facility walkthrough, the LPAs observed that there was no camera in the 400’s hallway, and two rooms, 403 and 408, were both unlocked and vacant. However, the vacant rooms appeared clean during the walkthrough. Cameras were observed throughout the common areas and other hallways. During interviews with staff, they denied sleeping or observing other staff members sleeping during their shifts. Further interviews revealed that residents had not reported or made any complaints regarding a lack of assistance during the day or night. In interviews with residents, they denied observing or hearing about staff sleeping while working. Based on interviews conducted with staff and residents, the Department does not have sufficient evidence to support the allegation of “facility staff is sleeping during NOC shift”. Therefore, this allegation is deemed Unsubstantiated at this time.

It was also alleged that facility staff do not treat residents with dignity and respect. It was reported that residents have reported staff being rude, disrespectful, and handling rough when assisting. Interviews conducted with residents revealed that the staff are friendly and have not been treated differently from the other residents. Additionally, residents denied experiencing disrespect from facility staff or witnessing staff disrespecting other residents during assistance. Furthermore, six out of six residents interviewed expressed no concerns or complaints about how the staff treat them. Based on interviews conducted with residents, the Department has insufficient evidence to support the allegation of “facility staff do not treat residents with dignity and respect”. Therefore, this allegation is deemed Unsubstantiated at this time.

Exit interview conducted. A copy of the report was provided.