Complaint Investigation Report

Information gathered during the course of the investigation revealed that R1 resided at this facility from 06/24/2024 to 07/31/2024. LPA conducted interviews with staff and resident. Staff stated that resident’s rooms are locked at all times including the side doors leading to the garden area. Additionally, staff explained that some residents might try to enter to a room that is not theirs, however, staff will re-direct them. LPA was unable to interview private caregiver. LPA requested evidence from Reporting Party (RP), however, RP was unable to provide it. Additionally, none of the staff had witnessed R2 inside R1’s bedroom. LPAs did not observe any residents attempting to enter other residents’ rooms during today’s visit. No other health and safety issues observed during today’s visit.

Based on the above information gathered although the allegations may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the allegation “Staff did not address a resident's behavior that posed a risk to other residents in care” is deemed Unsubstantiated at this time.

Exit interview conducted. A copy of the report provided.