Complaint Investigation Report

It was alleged that the facility restricted visitation by not allowing R1’s visitor to enter the facility. Reporting party indicated that R1’s visitor arrived at the facility and facility staff did not allow the visitor entry, both during visiting hours and after hours. It is the concern of the reporting party that facility’s visitation hours are very strict and not flexible. Based on interview and record review it was observed that facility has a “verbal” visiting hours of 8:30 a.m. to 5:00 p.m. Admission agreement does not show what are visitation hours for the facility nor is the facility’s visitation policy posted. Staff interviews conducted revealed that on 09/03/2024, there was a conversation between Administrator and staff where Administrator told employees not to allow R1 to have visitors after hours. Administrator stated that after hours visitations must be approved prior to loved ones coming to visit any residents. Staff interview revealed that a resident can allow entry to a visitor after hours. On 09/09/2024 R1 had an after hours visitor, however facility staff did not inform R1 of the visitor’s arrival and staff did not allow entry until a third party intervened.

Based on the information obtained, the allegations are deemed Substantiated at this time. Pursuant to Title 22 Division 6 Chapter 8 of the CA Code of Regulations, the following deficiency was cited (refer to LIC 9099-D). Exit interview conducted.

Exit interview. Copy of report and Appeal Rights issued at the time of the visit.