Complaint Investigation Report

Interviews conducted by LPA with staff (S1 & S2) confirmed that the facility allows all residents to receive visitors during visiting hours, but when a resident refuses to receive visits there is nothing, they can do about it. Interviews conducted by LPA with outside parties (I1 & I2) confirmed that they have been able to visit R1 without any issues or restrictions. Based on interviews and records review, LPA is unable to determine if a violation of personal rights occurred at a prior date. A finding that the allegation of facility violating resident's personal rights is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.