Complaint Investigation Report

444700010-9-5-2025-47-HC-WSCT-DLVV4X-20250926160702

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/21/2025 and conducted by Evaluator Ramsey Chimienti

COMPLAINT CONTROL NUMBER: 47-HC-20250721142509

HHDL OF SANTA CRUZ, INC. DBA INNOVATIVE CARE

Home Care Aides do not have a fingerprint clearance and/or exemption

HCO is using independent contractors as caregivers

Enforcement Analyst (EA), Ramsey Chimienti, with the Home Care Services Branch (HCSB), conducted an on-site inspection for the purpose of a complaint investigation. EA Chimienti arrived at the business address for Innovative Care, and was greeted by the Licensee, Douglas Crocker. The analyst explained that he was there to conduct a complaint investigation regarding the above allegations and listed documents that will need to be made available in order to complete the investigation. The requested documents included payroll reports for May 2025 to current, Quarterly DE9 Tax reporting document for April – June 2025, and a list of all current employees. The documents that were provided from the Licensee demonstrated multiple individuals who worked shifts without being registered on the Home Care Aide Registry and/or working without fingerprint clearance from the Department. Additionally, 1099 contractors had been used to fulfill caregiving shifts. Based on Analyst’s observations, interview, and evidence collected, the preponderance of evidence standard has been met, therefore, the above allegations are found to be SUBSTANTIATED. Health and Safety Code, Division 2, Chapter 13, Article 7, Sections 1796.43(a) and 1796.23 (a) are being cited on the attached HCS 9099D report. Analyst Chimienti concluded the visit with an exit interview and provided a copy of the HCS 9099 and 9099D investigation reports along with appeal rights.