Complaint Investigation Report

435202807-3-13-2025-26-AS-KHOS-DFBMJ3-20250401093829

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CENTRAL COAST CR/RES , 2580 N. FIRST STREET, STE. 350

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/21/2023 and conducted by Evaluator Dominic Tobola

COMPLAINT CONTROL NUMBER: 26-AS-20231221215159

Staff are overcharging a resident for services not received

On 3/13/2025, Licensing Program Analyst (LPA) Tobola arrived unannounced for the purpose of delivering complaint investigation findings and was greeted by General Manager, Will Carter The department toured the facility, interviewed staff, outside parties, reviewed records and made observations during the course of the investigation.

Complaint alleges staff are overcharging a resident for services not received with R1 required by facility to pay for unexplained rental fees. Based upon department conducted interviews with resident (R1, R2 & R3) there were no indications that staff were not meeting resident level of care needs. Interviews with former Executive Director (S1) and Business Office Manager (S2) indicated that R1 had been admitted to the facility in January 2021. Based upon review of R1’s payment ledger for rental and care fees, LPA found that R1 had outstanding fees owed to the facility. As a result, additional late fees accrued which increased the total amount of R1's total fees owed.

The agency has investigated the allegation and we have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. No deficiencies cited.