Complaint Investigation Report

During the visit on 09/05/25, LPA interviewed 5 residents (R1 to R5) in memory care and 3 out of 5 residents stated they have not seen or experienced ants crawling on them, nor have they seen an infestation of ants in their room. 2 Out of 5 were asleep and resting at the time of the visit and could not be interviewed. All other residents were busy with the activity at the time of the visit.

On 09/09/25, the Department interviewed Witness 1 (W1) by phone. W1 stated he /she is an independent advocate for residents, not affiliated with Long Term Care Ombudsman (LTCO), any non-profit organization, church, or the facility. W1 is a friend of Resident 1 (R1) and does not hold power of attorney (POA).

Witness 1 (W1) stated that on 09/02/25 at about 07:15, he/she visited R1 and found a “huge trail of ants” around the bathroom sink. W1 cleaned the area and notified staff. Around 07:25, hospice arrived, and W1 helped wake R1. W1 noticed a foul odor (feces) and ants along the wall. W1 cleaned ants with Windex and paper towels, removed R1’s sheet, and saw ants starting on the bed. W1 attempted to take a photo but it was unclear. Ants were on the sheet and bed chucks according to W1, and ants were attracted to feces that staff had not cleaned, as stated by W1.

Based on video clips sent to the department by W1, ants can be seen on the video clip and 1 (one) ant on the leg of a person, there was 1 (one) ant on the bed sheet crawling and several ants on the base of a wall. Several ants on the bathroom sink can also be seen. Which according to W1 was expeditiously cleaned and eliminated.

On 10/07/25, the Department continued with the investigation and interviewed staff 1 to 3 (S1 to S3), Administrator (ADM) and hospice care staff (HCS).

ADM stated R1 recently passed away with R1s POA and W1 at bedside. R1 was moved to memory care due to declining health, hospice was initiated by medical providers and per POLST the primary goal is comfort focus treatment signed by the POA. ADM confirmed staff addressed ants reported in R1’s room.