Complaint Investigation Report

The allegation is that resident R1 does not receive timely showers and the garbage does not get taken out timely.

On 12/13/2023, LPA interviewed resident R1. R1 stated he/she rejected the facility's shower service and caregivers' every two hours checking to reduce the monthly payment due to his/her budget concern. R1 stated he/she pays the facility monthly payment by self and wants to reduce the facility monthly payment. R1 stated he/she hires a private caregiver to come in his/her room 3 days per week to help his/her care needs. R1 stated he/she requests the private caregiver to provide 3 showers per week for him/her, to clean his/her room, and to take out the trash from his/her room.

R1 stated he/she goes to supermarket to buy food and eats meals in his/her room. R1 stated the facility housekeepers come to clean the room one time per week and take out the trash.

LPA interviewed 3 residents. 3 Out of 3 residents stated the facility housekeepers clean their rooms at least one time per week. 3 out of 3 residents stated they have at least 2 showers per week. 2 Out of 3 residents stated caregivers take out the trash when they visit the rooms. 3 Out of 3 residents stated they don't have any complaint against the facility.

LPA interviewed previous General Manger (GM1). GM1 stated resident R1 refused the facility shower service, caregivers' checking on R1, and facility meal service to reduce his/her monthly payment. GM1 stated R1 eats the meals in his/her room. GM1 stated R1 hires a private caregiver to help R1's care needs and to clean R1's room.

On 05/23/2024, LPA interviewed 7 residents. 7 Out of 7 residents stated the housekeepers clean the rooms at least one time per week. 7 Out of 7 residents stated they have at least 2 showers per week.

LPA interviewed GM1. GM1 stated the facility already communicated with R1 that the facility policy is that residents need to receive the care and supervision provided by the facility.