Complaint Investigation Report

On May 8, 2024, LPA Simi Rai interviewed Former administrator Will Carter, referred to as S1. S1 stated he/she has reached out to Orkin since facility has an existing contract. S1 stated they have used Orkin to thoroughly cleaning of resident's apartment. S1 stated cockroaches will come back after treatment since resident leaves food out in the room. S1 stated Orkin has been 4 times for R1’s bedroom. S1 stated R1 has allowed housekeeping to come once a week to clean his/her room and he/she has not refused any service.

LPA Rai interviewed facility Maintenance Director (MD) Ollie Moor Jr. MD stated the pests issues have been ongoing for a year. MD stated the facility staff always clean R1’s room and the pest control folks go into R1’s room for treatment. MD stated R1 leaves food around and had conversations about leaving food around. MD stated there is regular housekeeping once a week. MD stated they will clean the room further so the issue isn't persistent, but the issue are the days that housekeeping doesn't come into the room.

LPA Rai interviewed staff S6. S6 stated there has been a long-standing issue with roaches in R1’s apartment. S6 stated R1 has not refused to have housekeeping come in the room. S1 stated there always is a bag of candy and there are always wrappers near R1’s wheelchair on the floor so the sweet candy is attracts the cockroaches.

On May 28, 2025, LPA Manuel Monter interviewed residents R6-R12. Residents R6-R12 stated they haven’t seen cockroaches or pests in the facility.

LPA Monter interviewed ADM. ADM stated R1’s room had cockroaches, but she hasn’t seen them. ADM stated the facility has had exterminators come out to address the issue.

On May 28 and June 6, 2025 LPA Manuel Monter interviewed staff S7-S11. S7 stated he/she hasn’t seen any pests inside the facility. S8 stated he/she has seen many cockroaches and ants in the kitchen. S9 stated he/she has observed ants in the memory care kitchen. S10 stated he/she has seen cockroaches in R1’s bedroom and a bedroom adjacent to R1’s bedroom. S11 stated he/she observed cockroaches in the memory care unit. S11 stated she has brought up this issue to management, but management has not addressed it. S12 stated there was a report in November 2024, that the memory care unit of the facility had cockroaches. S12 stated they have hired pest control, which addressed the issue. Page 2 Out of 3.