Complaint Investigation Report
LPA Rai interviewed staff Former Administrator Will Carter, referred to as S1. S1 stated their Staffing model, allows number of staff based upon care administering each care has a point value, and there is a minute value associated with the point value. S1 stated Every week the housekeeping is being provided to the residents.
On May 28, 2025, LPA Manuel Monter interviewed residents R4-R11. R4-R11 stated their rooms are clean. R4-R11 stated they haven’t seen any other residents bedrooms as dirty or with foul odors. R4-R8, R10-R11 stated there is enough staff to meet the needs of the residents. R9 stated there is not enough staff to meet the needs of the residents and that there are days when the staff is short staffed.
R4-R5, R10-R11 stated there hasn’t been a time when they haven’t been assisted with their ADL’s. Residents R6 - R9 stated they don’t need assistance with their ADL’s from the facility staff.
LPA Monter interviewed ADM. ADM stated the facility staff provides residents assistance with their ADL’s. ADM stated there hasn’t been an instance where a resident was neglected or didn’t receive ADL assistance. ADM stated there is enough staff to meet the needs of the residents. ADM stated the staffing is based on the care levels of residents. ADM stated she hasn’t seen any residents bedroom in disrepair or with foul odors.
On May 28 and June 16, 2025, LPA Monter interviewed staff S2-S8. Staff S2 -S7 stated there hasn’t been a time when resident haven’t been assisted with their ADL’s. Staff S8 stated there has been some delays. S8 stated some residents want their shower earlier. S8 stated the issue is regarding the expectations. S8 stated the facility does their best to meet them when they want.
Staff S2-S7 stated she hasn’t seen any bedrooms in disrepair or with foul odors. Staff S8 stated resident bedroom as are cleaned, and if a resident asks their room to be cleaned, then staff will clean their room.
Staff S2 -S7 stated there is not enough staff to meet the needs of residents. S8 stated staffing is based on the residents acuity/ Care Levels & the facility does have enough staff.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction