Complaint Investigation Report
LPA Dolores interviewed resident R1-R5. Residents R1-R5, stated they haven’t observed staff smoking marijuana inside the facility.
On May 28, 2025, LPA Manuel Monter interviewed residents R6-R12. All residents interviewed denied stated they have never seen staff smoking/consuming drugs/ Alcohol and never seen staff working while intoxicated.
LPA Monter interviewed facility ADM. ADM stated she has never seen staff smoking/consuming drugs/ Alcohol. ADM stated she has never seen staff working while intoxicated.
On May 28 and June 6, 2025 LPA Manuel Monter interviewed staff S6-S11. All staff interviewed stated they have not seen staff smoking/consuming drugs/ Alcohol and never seen staff working while intoxicated.
The Department has completed the investigation of the above allegations. Based on interviews conducted and records review, the department has found that the above allegations were UNFOUNDED , meaning that the allegations were false, could not have happened and/or are without a reasonable basis.
Staff are charging residents for services not rendered
On December 5, 2023, the Department received a complaint alleging Staff are charging residents for services not rendered. It has been alleged that resident R1 is being charged for services not rendered.
On December 15, 2023, LPA Dolores interviewed resident R1. R1 states he/she is being charged for dressing and toileting but he/she is not receiving these services consistently. R1 states he/she does not receive these services sometimes. R1 states he’s not being billed properly.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction