Complaint Investigation Report

**Amended on 09/12/2025 to change the allegation finding from Substantiated to Unsubstantiated and added interview from staff S1 conducted on 09/12/2025.**

During interview on 08/22/2025, witness W1 stated to have been speaking on the telephone with R1 when W1 heard ADM yell at R1 in a scolding tone to use his/her walker. W1 stated to have later spoken on the telephone with ADM, and ADM apologized to W1 for yelling at R1.

During interview on 09/12/2025, staff S1 stated that ADM's voice is calm and is not normally loud. S1 stated ADM's voice is not misinterpreted as yelling when it is not.

Based on information from interviews conducted with staff, and records reviewed, although the allegations listed above may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are unsubstantiated.

No Deficiencies were cited under California Code of Regulations Title 22

This report was reviewed with Racheal Mosly and a copy of this report and appeal rights were provided.