Complaint Investigation Report

Facility staff does not treat resident with dignity and respect:

The allegations are that facility staff S1 pushed a resident R1 and yelled at the resident R1.

On 1/3/2024, LPA interviewed Administrator Jasvir Powar (ADM). ADM stated he/she did not receive any report from staff or residents regarding staff abused residents. ADM stated he/she received a phone call from a resident's family member (FM) complaining about staff abused a resident. ADM stated the facility has camera surveillance system facing outside of the building, facing living room, family room, hall way. the exit door and facing the medication cabinet. ADM stated he/she conducted an internal investigation. ADM stated he/she traced the footage of the camera surveillance system and did not find any staff abusing residents. ADM stated he/she interviewed other residents and staff and did not find anything. ADM stated staff S1 denied the allegations. ADM stated S1 is a quick responder and talks louder. ADM stated he instructed S1 to talk in soft and to behave polite to vulnerable people.

LPA interviewed staff S1. S1 denied the allegations. LPA interviewed resident R1. R1 stated no staff pushed or yelled at him/her. R1 stated he/she complained the facility staff to his/her family member before. R1 stated the facility staff treat him/her good.

LPA interviewed 4 other residents (R2 - R5). 4 out of 4 residents stated they did not see or hear any staff pushed or yelled at residents.

Based on the interviews, there is no evidence to indicate staff S1 pushed or yelled at resident R1.

Based on documents reviewed, and interviews conducted, the Department found that the above allegations are UNSUBSTANTIATED . An unsubstantiated finding indicates that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation did or did not occur.

No citations noted for today’s visit. Exit interview was conducted with staff LO. A copy of this report was provided to LO.