Senior Care Records.

Complaint Investigation Report

Ivy Park at Palo Alto, Palo Alto12/05/2024Licence 435202623

Census67
Date signed12/05/2024 03:28:40 PM
The inspector’s account

An LIC624 Unusual Incident/Injury Report submitted to the Department on 05/26/2023 reports that on 05/21/2023 R1 reported $400 went missing from R1’s apartment. The report states the facility notified the local police department of the missing money.

R1’s Progress Note on 06/22/2023 states that R1 informed facility staff that R2’s diamond ring had gone missing. R1’s Progress Note on 06/23/2023 states that facility staff made a police report with the local police department and a police officer visited R1 to investigate the missing ring.

During interview, R1 and R2 stated that R1 left $400 of cash in a pouch on a nightstand. R1 stated that R1 later checked the pouch and found the $400 to be missing. R1 stated to have reported the missing money to facility staff. R1 then stated R1’s family member brought a safe deposit box to R1’s room for R1 to store the rest of R1 and R2’s valuables. R1 stated to have waited a week before using the safe deposit box. R1 stated when R1 finally tried to collect R1’s valuables in the safe deposit box, R1 noticed that R2’s ring valued at $50,000 was missing. R1 showed LPA Marrufo the plastic bag that contained the ring box which R1 stated contained the missing ring. R1 opened the ring box for LPA Marrufo and LPA Marrufo observed that the box was empty.

During interviews on 07/06/2023, 2 out of 2 family members of R1 and R2 stated to not know what could have happened to the missing money or ring and have no knowledge of where both items could currently be.

During interviews, 8 out of 8 interviewed staff stated to have not stolen the money or ring from R1 and R2’s apartment. 8 out of 8 interviewed staff stated to have not observed or heard about money or a ring being stolen from R1 and R2’s apartment.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction