Complaint Investigation Report

ED stated that at a resident town hall, a resident reported that some personal clothing items had gone missing. The facility offered solutions and stated it had policies in place for safeguarding belongings, with staff trained to follow them. ED stated that doors were alarmed and monitored by cameras, and that no unsecured doors had been observed. Residents were permitted to smoke in a designated courtyard area and used their pendants to request reentry. ED further stated that there were two incidents in which unauthorized homeless individuals entered the premises in April and May 2025. Police were contacted in both cases, though no cases were opened. Following these events, the facility reinforced door security, reminded staff of security procedures, and instructed staff to call 911 immediately if unauthorized individuals were observed.

S1 stated that S1 was aware of any security concerns at the facility. S1 further stated that while a resident mentioned a missing item in the past, no further issues were reported, and no residents expressed feeling unsafe.

S2 stated that S2 recalls two past incidents in which residents mentioned missing personal items, including a ring and money from a wallet. S2 also stated that there had been a few occasions when an unauthorized homeless individual was seen on the property near the trash area before leaving through the back door. S2 further stated S2 was not aware of the individual entering any resident rooms or whether police were contacted.

S3 stated that socks of some residents occasionally went missing from the laundry but were later found at the front desk and returned to residents. S3 also stated that an unauthorized homeless individual attempted to enter the facility on several occasions between November 2024 to May 2025, but did not access resident rooms or take anything. Police were contacted during one incident, but the individual was not located. Staff were instructed not to allow the person inside again.

S4 stated that a resident had mentioned missing socks but no other belongings. S4 also stated that an unauthorized homeless individual entered the facility a few times between November 2024 and May 2025 through the front door but left without incident. On another occasion, the individual was stopped by the front desk. S4 further stated that side doors were secured with sensors, though the delivery door did not have sensors.

R1 stated that cash had been taken from R1’s purse more than two years ago but stated that no cash or belongings had gone missing in the past two years.