Complaint Investigation Report

Resident’s grooming needs are not being met

On 10/15/2021, a total of 5 residents (R1 – R5) were interviewed. 5 out of 5 residents did not indicate their grooming needs were not met and did not have any concerns on grooming needs. 4 of the 5 residents states to have a beauty salon at the facility but states to be closed. 1 out of 5 residents was not able to answer the question. 3 out of 5 residents stated to get their grooming service from outside salons. 2 out of 5 residents could not remember how they are getting their grooming service. During interview, LPA observed 5 out of 5 residents to be well groomed with combed hair and clean shave.

On 12/28/2021, a total of 4 staff (S1 – S4) were interviewed. 4 out of 4 staff states to have a beauty salon that is temporarily closed due to staffing. 4 out of 4 staff states to try their best to encourage resident’s grooming and hygiene needs but if residents refuse, they cannot force them. 4 out of 4 staff states that staff members do not cut the residents hair. 4 out of 4 staff states that resident’s families are contacted and involved with the resident’s grooming needs.

Based on interview, facility staff are not allowed to cut hair and cut nails but can assist resident’s with services to include but not limited to shaving, brushing teeth, and washing of the face. Resident and family member, if applicable, must consent to the services and sign the level of care reflected on the care plan prior to receiving services.

Based on record review, 5 out of 5 residents care plan does not include additional grooming services.

Staff did not safeguard resident’s personal belongings

On 10/15/2021, a total of 5 residents (R1 – R5) were interviewed. 4 out of 5 residents states no personal items have been gone missing in the facility. 1 out of 5 residents was not able to answer the question.

On 12/28/2021, a total of 4 staff (S1 – S4) were interviewed. 2 out of 4 staff states the Safeguard of Personal Property form is waived due to company policy.