Complaint Investigation Report

Interviews showed that the resident is unable to operate the cell phone on his/her own due to diagnosis. Even though coached the use of the phone was not easy for the resident. It was the POA decision to remove the phone and it back to the sender with a note attached. The facility was abiding by the assigned POA's wishes. LPA could not deem accountability on this allegation as POA involvement and decision was the reason for removal of the cell phone. The preponderance of evidence standard could not be met per LPA determination. This allegation is unfounded.

This agency has investigated the complaint alleging, facility staff allowed resident's gifted cell phone of choice to be taken away from them. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.

Report is reviewed with business office manager David