Complaint Investigation Report

Regarding the allegation that staff make residents stay in their rooms, according to the reporting party, after the residents have lunch, the staff make residents go back to their rooms and take a nap. During the investigation, it was found that although the facility was going through a COVID outbreak during the time this complaint was filed, the facility staff allowed residents to come out of their rooms and sit in the common area and ensured residents were maintaining social distancing.

Based on the interviews conducted and information collected, the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated at this time.

Report is reviewed with Caregiver and a copy is provided.