Facility Evaluation Report

On January 4, 2024, Licensing Program Analyst (LPA) Komal Charitra conducted an attempted unannounced case-management visit in relation to an incident report that was sent to CCL on 11/15/2023. LPA met with Caregiver, Carmelita De Castro and explained the purpose of the visit.

On 11/15/2023, the Licensee reported that staff members reported to the CEO, Diana Conti on 9/17/2023 that Staff 1 (S1) does not feed clients enough food, verbally abused a client (R1) and made R1 scrub the bathroom floor with a brush. In addition, it was indicated that the medication cabinet had been broken for awhile.

During the visit, LPA toured the facility with the Caregiver. LPA observed medication to be locked an inaccessible to clients . LPA observed sufficient food supply, however did not observe a food menu. According to the Caregiver, the facility cooks what the clients' request.

The incident initially occurred on 9/17/2023 when staff members notified Diana Conti of this error, however facility failed to report the incident to CCL until 11/15/2023. In addition, the facility failed to ensure a menu is written at least one week in advance and copies are kept on file for review by clients.

The following deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations, Title 22. Failure to correct deficiencies may result in Civil Penalties.

Report is reviewed with Caregiver, Carmelita De Castro and a copy is provided with appeal rights. Further investigation is required regarding this incident.