Complaint Investigation Report

Regarding to the allegation of- food services are inadequate, the reporting party reported that the facility has a daily menu, but the ingredients are not even available and there is a lot of missing food from the menu.

As part of the investigation, LPA interviewed the house manager who stated that the facility does grocery shopping on a weekly basis and as needed and the shopping list is prepared from the daily menu. The house manager acknowledged that there were times some of the ingredients would run out by the mid or the end of the week and when that happened, they would either go to the nearby grocery store and buy items or they would replace the item with the same food group.

LPA interviewed facility staff who were the designated cooks and they validated the information that was provided by the house manager.

During LPA's visit on 4/30/2024, LPA observed some items/ingredients were missing from the daily menu but the facility staff was able to show the replacement items that would be used.

After the investigation, this allegation is deemed to be unsubstantiated.

Regarding to the allegation of - staff do not ensure that residents' personal information is kept confidential, the reporting party stated that the facility used personal information as a scratch paper and there were resident's personal information in the drawer.

As part of the investigation, LPA interviewed the administrator and the house manager and both of them denied the allegation.

During LPA's visit on 4/30/2024, LPA toured the facility, and during the tour, LPA opened drawers in the common area, and did not observe any residents' personal information. LPA observed all residents' information were locked in the cabinet in the living room.

After the investigation, this allegation is deemed to be unsubstantiated.

Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

This report is reviewed and discussed with the house manager and the administrator who was on the phone. A copy is provided.