Complaint Investigation Report

414700045-12-26-2024-47-HC-WSCT-DDSP7C-20250211100345

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/02/2024 and conducted by Evaluator Ruben Perez

COMPLAINT CONTROL NUMBER: 47-HC-20241202151334

On 12/19/2024, Enforcement Analyst (EA) Ruben Perez arrived at the business address for At Home Support Senior Care. EA Perez introduced himself and was greeted by Victoria Tuvilla. EA explained that he was there to investigate the above complaint allegation(s). EA Perez interviewed Victoria regarding the company’s onboarding process for caregivers including background check and registration on the Home Care Aide (HCA) Registry. EA Perez also reviewed personnel files and payroll to ensure licensing requirements were met. EA Perez interviewed Designee about their policy pertaining to Home Care Aides not showing up for scheduled shifts. Designee was able to provide the following documentation: client service agreement, which included agreed upon policies in the event of service interruption, employee handbook that covers attendance and punctuality requirements set forth by the company.

Based on EA's observations and interviews, the EA concluded that there was not enough evidence to show that the organization violated the allegation(s) listed above, therefore, the above allegation(s) is found to be UNSUBSTANTIATED.

Analyst Perez concluded the visit with an exit interview and provided a copy of the HCS 9099 investigation report along with appeal rights.