Complaint Investigation Report

415601026-12-5-2025-14-AS-BCHN-DQA9Y5-20260112224631

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BRUNO RO , 851 TRAEGER AVE., SUITE 360

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/05/2025 and conducted by Evaluator Grace Donato

COMPLAINT CONTROL NUMBER: 14-AS-20250605212144

On 12/5/2025, LPA Grace Donato conducted an unannounced complaint investigation visit to deliver findings. LPA met with Administrator, Irene Mehta and explained the purpose of this visit.

Regarding the allegation that Staff threatened illegal eviction, RP stated that ADM called a case worker (CW1) to start an eviction process for R1. This has now been put on hold and the resident is attending the Adult Day program and there is no eviction in process.

According to ADM, R1 was having behavioral issues and an email was sent to CW1 regarding these changes. ADM also mentioned that the behaviors were just grounds for eviction but never said that the resident will be evicted. ADM even suggested additional counselling from the social worker (SW) that works with R1.

Based on records review, the department has determined that the allegation was false, could not have happened and/or is without a reasonable basis, therefore the allegation is UNFOUNDED.

No deficiencies cited today. Report is reviewed and copy is provided.