Complaint Investigation Report

415601063-3-4-2024-14-AS-KHOS-D3AKT9-20240312081045

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BRUNO RO , 851 TRAEGER AVE., SUITE 360

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/28/2024 and conducted by Evaluator Jaime Vado

COMPLAINT CONTROL NUMBER: 14-AS-20240228093037

- Staff are not distributing resident's medication as prescribed

- Staff do not ensure that resident's dietary needs are met

On 03/04/2024, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit to investigate the allegations received. LPA met with nurse Laura Paniagua and explained the purpose of today's visit.

During this investigation LPA conducted interviews and reveiwed pertinent resident records. It is discoverd that the resident was prescribed morphine and the facility provided as prescribed per physician approval and prescription. Facility medication administration record (MAR) indicate and show that the orders were provided to the facility by prescribing physicians and the MAR reflects the administration. According to interviews and the care plan provided, the resident did not require a feeding tube or other method of feeding. The resident was provided food and water depending on the resident's tolerance level of intake. The facility did feed and hydrate the resident. These allegations are unfounded.

This agency has investigated the complaint alleging, Staff are not distributing resident's medication as prescribed and Staff do not ensure that resident's dietary needs are met. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.