Complaint Investigation Report

Complaint also alleged that staff do not ensure the facility is kept free of mal odors. LPA toured the physical plant. This is a 3-story building but residents only reside on the 2nd and 3rd floors. LPA Calandra toured the entire building but did not observe any malodorous smells.

Complaint also alleged that staff do not have the ability to communicate with residents. Based on interviews and observations, residents are able to communicate with residents and meet their needs. According to the Assistant Manager, Susan Roquel, if staff don't understand a resident, English speaking staff are always available to help translate.

Based on interviews and observations, the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore the above allegations are unsubstantiated at this time.

No deficiencies cited during today’s visit.

An exit interview was conducted. A copy of this report was provided to the facility representative.