Complaint Investigation Report

415601140-9-16-2025-14-AS-BCHN-DNAQCG-20251110110308

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BRUNO RO , 851 TRAEGER AVE., SUITE 360

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/13/2025 and conducted by Evaluator John Calandra

COMPLAINT CONTROL NUMBER: 14-AS-20250813095143

Staff mishandled a resident's personal belonging

On 9/16/2025, Licensing Program Analyst(LPA) John Calandra arrived at the facility to deliver conclusionary findings for this complaint investigation. LPA was greeted by facility representative and explained the purpose of the visit.

Complaint alleged that facility staff mishandled a resident’s belonging. According to the Reporting Party(RP), R1 had articles of clothing removed by facility staff. Based on document review and interviews, the facility explained to R1 that the facility was going to replace the article of clothing for them and purchased said article of clothing.

Based on the fact that facility staff replaced R1’s article of clothing, the allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore the above allegation is unsubstantiated at this time.

No deficiencies cited during today’s visit.

An exit interview was conducted. This report reviewed with facility representative and a copy provided.