Complaint Investigation Report

415601140-7-24-2025-14-AS-KHOS-DK2P7H-20250729110400

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BRUNO RO , 851 TRAEGER AVE., SUITE 360

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/22/2025 and conducted by Evaluator John Calandra

COMPLAINT CONTROL NUMBER: 14-AS-20250722084436

- Facility staff mishandled a resident's personal funds

On 7/24/2025, Licensing Program Analyst(LPA) John Calandra arrived at the facility to open this complaint received by the Department on 7/22/2025. LPA Calandra was greeted by Susan Roquel, HR Manager and explained the purpose of the visit.

Complaint alleged that facility staff mishandled resident's personal funds. Based on interviews and document review, facility staff do not handle R1's personal funds. R1 is conserved and receives an allowance directly from their Case Manager who receives it from R1's Conservator.

The Department has investigated the complaint allegation that facility staff mishandled a resident's personal funds. It was determined the allegations are unfounded, meaning the allegations are false, could not have happened and/or is without a reasonable basis and therefore dismissed.

An exit interview was conducted. This report reviewed with facility representative and a copy of the report left at the facility.