Complaint Investigation Report

415601140-4-24-2025-14-AS-KHOS-DG6RRC-20250428131455

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BRUNO RO , 851 TRAEGER AVE., SUITE 360

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/14/2025 and conducted by Evaluator John Calandra

COMPLAINT CONTROL NUMBER: 14-AS-20250114094138

Facility continues to have bed bug(s) despite professional services being retained.

***THIS IS AN AMENDED REPORT: MARKING THE REPORT AS PUBLIC***

On 4/3/2025, Licensing Program Analyst(LPA) John Calandra met with Ricardo Aban, Executive Director for this conclusionary complaint inspection. On 1/16/2025, LPA Calandra conducted initial complaint inspection and conducted interviews and took a tour of the physical plant.

Complaint alleged that the facility continues to have bed bug(s) despite professional services being retained. Based on document review and interviews, staff stated that they have not seen nor received any reports of bed bugs in the facility. Based on review of pest control/exterminator service reports for bed bugs, it is determined that the scope of services covers the interior of the facility on a monthly basis.

Based on the Department's investigation, it was determined there was a lack of sufficient evidence to support or deny the allegation. Based on this information, the findings of this allegation are unsubstantiated.

This report was reviewed and discussed with facility representative and a copy of this report must be made available for public review upon request.