Complaint Investigation Report

415202046-4-4-2023-14-AS-KHOS-CQRKHB-20230410075452

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SF COASTAL AC/SC , 851 TRAEGER AVE., SUITE 360

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/02/2020 and conducted by Evaluator Audrey Jeung

COMPLAINT CONTROL NUMBER: 14-AS-20200902134018

-- Resident sustained an injury while in care

-- Staff financially abusing residents' P and I money

Based on review of client records--including cash maintained and P and I transaction logs--and interviews with staff, these allegations are determined to be unsubstantiated.

Two residents experienced minor injuries within the prior 3 weeks of LPA's initial complaint visit on 9/14/2020. LPA reviewed documentation of both injuries, including revised care plans. Cause of injury to client #5 was attributed to an accident and injury to client #2 was attributed to client's self injurious behavior.

According to administrator, Amazon accounts were set up in clients' names for items that she buys for them, but are billed to and paid by one account for the facility. Cash is withdrawn from clients' P and I money accordingly after purchases are paid by facility. On 9/14/2020, P and I money for 5 residents was counted and compared with P & I transaction logs. Except for two minor discrepancies for 2 clients, amounting to a $0.42 overage of cash for client #1 and $41 overage of cash for client #2, residents' cash was exactly the balance amount from their transaction logs. Discrepancies were to be investigated by staff, including verifying the accuracy of math calculations.

Although the allegations may have occurred or are valid, there is not enough evidence to prove the alleged violations did or did not occur.