Complaint Investigation Report

415600874-8-29-2023-14-AS-KHOS-CVSGVA-20230918054025

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SF COASTAL AC/SC , 851 TRAEGER AVE., SUITE 360

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/27/2023 and conducted by Evaluator Jaime Vado

COMPLAINT CONTROL NUMBER: 14-AS-20230627103559

Staff did not give a resident a 60 day written notice of a new charge.

On this day, Licesnsing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit in order to deliver findings of the allegation received. LPA met with administrator Monica Tapia and explained the purpose of today's visit.

During the investigation LPA conducted interviews and reviewed documents related to the allegation. It was discovered that the fee was automatically billed not at the control of the facility itself. Per interview with the administrator, the fee was pushed out automatically by the corporate billing office, without the knowledge of the facility staff. This is a care based fee not an increase of rent as agreed on admission agreements at time of registration. Upon reporting the fee by the responsible party, and discussions with the administrator, the facility credited the fee to the responsible party. The facilty maintains that they did not enforce the fee due to it being added without their knowledge so the facility credited immediately. This allegation is ufounded.

This agency has investigated the complaint alleging, "Staff did not give a resident a 60 day written notice of a new charge". We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.Report is reviewed with Monica Tapia.