Complaint Investigation Report

415601107-4-8-2022-14-AS-KHOS-CECSD5-20220512134632

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 851 TRAEGER AVE., SUITE 360

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/24/2022 and conducted by Evaluator Jaime Vado

COMPLAINT CONTROL NUMBER: 14-AS-20220224162459

-Lack of supervision resulting in resident's engaging in an altercation

On this day at 1255hours, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit to deliver the findings regarding the allegations recieved. LPA met with administrator Mayanne Avena and explained purpose of today's visit.

During the course of the investigation LPA conducted interviews and reviewed documents regarding R1 and the allegations recevied. It is discovered that R1 did get into verbal arguments with multiple residents over some time but staff were always staff present to mediate or re-direct. There was no physical altercations. There were verbal disagreements among residents and staff. This allegation is unfounded.

This agency has investigated the complaint alleging lack of supervision resulting in resident's engaging in an altercation . We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.