Complaint Investigation Report

419210115-5-20-2026-14-AS-ACON-DUHPAG-20260528110842

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BRUNO RO , 851 TRAEGER AVE., SUITE 360

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/15/2026 and conducted by Evaluator Komal Curley

COMPLAINT CONTROL NUMBER: 14-AS-20260515103704

Staff do not ensure marijuana is not smoked in the home

On May 20, 2026, Licensing Program Analyst (LPA) Komal Curley conducted an unannounced 10-day complaint visit. LPA met with Administrator, Osyuki Reyes and explained the purpose of the visit.

Regarding the allegation, staff do not ensure marijuana is not smoked in the home, according to the reporting party, it is believed that clients are smoking inside the facility and there is a marijuana/vape smell. According to the reporting party, clients should not being smoking marijuana.

During the investigation, LPA interviewed the administrator, staff, and clients. According to the administrator and staff interviewed, they denied this allegation. There is only one client (R1) who smokes at the facility, however it's only cigarettes and at scheduled times. R1 denied smoking inside the facility and stated that he/she always smokes in the designated smoking area outside, located on the side of the center deck next to the kitchen. LPA toured the facility and observed all rooms to be odor-free and clean. In addition, during the visit, LPA observed R1 smoking outside in the designated smoking area.

Therefore, based on the interviews conducted, information received, and observations, the allegation above is UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is no preponderance of evidence to prove that the alleged violation occurred.