Complaint Investigation Report

419210115-11-25-2024-14-AS-KHOS-DBMHW6-20241204053301

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BRUNO RO , 851 TRAEGER AVE., SUITE 360

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/19/2024 and conducted by Evaluator Komal Charitra

COMPLAINT CONTROL NUMBER: 14-AS-20241119091846

Staff allow the clients to smoke inside of the home

On November 25, 2024, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced 10-day complaint visit. LPA met with Administrator, Osyuki Reyes and explained the purpose of the visit.

Regarding the allegation, staff allow the clients to smoke inside of the home, according to the reporting party, clients are smoking inside the property in one of the rooms inside the house.

During the investigation, LPA interviewed the administrator, staff, and clients. According to the administrator and staff interviewed, they denied this allegation. There is only one client (R1) who smokes at the facility. R1 denied smoking inside the facility and stated that he/she always smokes in the designated smoking area outside, located on the side of the center deck next to the kitchen.LPA toured the facility and observed all rooms to be odor-free, in good repair, and clean. In addition, LPA observed the desginated smoking area outside.

Therefore, based on the interviews conducted, information received, and observations, the allegation above is UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is no preponderance of evidence to prove that the alleged violation occurred.

Report is reviewed with Administrator and a copy is provided.