Complaint Investigation Report

415600900-6-19-2024-14-AS-ACON-D7GM8Y-20240724092354

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BRUNO RO , 851 TRAEGER AVE., SUITE 360

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/10/2024 and conducted by Evaluator Jaime Vado

COMPLAINT CONTROL NUMBER: 14-AS-20240610110814

- Staff are unable to communicate with residents in care

- Staff do not treat residents with dignity or respect

On 06/19/2024, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit to deliver the findings regarding the allegations. LPA met with administrator Vivian Fragiacomo and explained the purpose of today's visit.

During the investigation LPA conducted interviews with staff, resident family members, and made facility observations. As a result of the investigation process LPA did not receive any reports by family of the staff not treating residents with dignity or respect. LPA made observations as well and did not observe any staff mistreatment. Interviews did not show any dignity or respect issues. Staff are observed and inteviewed as well and there was no observable or reportable issues of communication by staff. Due to no other information or contact made by the complainant LPA does not have any evidence to prove these allegations took place. These allegations are unfounded.

This agency has investigated the complaint alleging: Staff are unable to communicate with residents in care and Staff do not treat residents with dignity or respect. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. Report is reviewed with the administrator and a copy of this report is provided.