Complaint Investigation Report

LPA interviewed four staff members and all them stated that they were informed of the bankruptcy by the administrator and they did not experience any changes with caring for the residents and their pay reminded accurate and on time.

LPA interviewed two residents and both of them reported that they were being well cared for and they did not notice any changes with the services that they were receiving.

LPA interviewed a responsible party who visited the facility on a regular basis and he/she did not notice any changes with the level of care that his/her loved one was receiving due to the bankruptcy.

Based on observation and interviews, this allegation is deemed to be unfounded.

The agency has investigated the allegation and we have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

This report is reviewed and discussed with the administrator. A copy is provided.