Complaint Investigation Report

415601129-11-21-2023-14-AS-KHOS-D2DM8B-20240212082248

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BRUNO RO , 851 TRAEGER AVE., SUITE 360

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/20/2023 and conducted by Evaluator Jaime Vado

COMPLAINT CONTROL NUMBER: 14-AS-20231120125621

- Staff recorded or live broadcased residents onto a public social media platform

On this day, Licensing Program Analyst (LPA) Jaime Vado and John Calandra conducted an unannounced complaint investigation visit to open the investigation into the allegations received. During today's visit LPAs met with administrator Eloisa Bustamante and explained the purpose of today's visit.

During today's visit LPAs made facility observations. LPAs were able to determine which room of the facility the video recording took place based on the surroundings observed in the video. The video did show resident faces as well which is a violation of resident personal rights. LPAs also interviewed the staff person (S1) who broadcasted the video and S1 did confirm that S1 posted the video to their personal social media account. According to S1 they only posted it with good intiontions and that they did not know they were not allowed to post such without consent. This allegation is substantiated.

Based on LPA interviews and items letters received, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6, are being cited on the attached LIC9099D. Report is reviewed with Eloisa.