Complaint Investigation Report

415601039-5-8-2024-14-AS-ACON-D7GM4U-20240724091719

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SF COASTAL AC/SC , 851 TRAEGER AVE., SUITE 360

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/27/2023 and conducted by Evaluator Audrey Jeung

COMPLAINT CONTROL NUMBER: 14-AS-20231127170557

- Staff do not ensure that resident(s) are adequately fed while in care

Based on review of clients' records, observation of boxed meal preparations, and interviews with clients, staff and witnesses, this allegation is determined to be unsubstantiated. Although the allegation may have occurred or is valid, there is not enough evidence to prove the alleged violation did or did not occur.

Dining room serves breakfast from 7 - 9am, lunch 11am - 1pm, dinner 4 - 6pm. For those who receive meals in their rooms, boxed meals are prepared by kitchen staff before regular dining room service, for pick up or delivery by caregivers; breakfast boxes are prepared and ready for delivery between 7 and 7:30 am, lunch boxes from 11 to 11:30am, and dinner boxes between 4:00 and 4:30 pm. Kitchen and dining staff do not work after 6 pm, so prepared food is not available after 6pm.

Client's responsible party was provided with the cell phone number of the culinary services director to report concerns, but has not contacted him when delivered meal was not as ordered.