Complaint Investigation Report

415601039-5-8-2024-14-AS-ACON-D7GLRU-20240724085944

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SF COASTAL AC/SC , 851 TRAEGER AVE., SUITE 360

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/05/2024 and conducted by Evaluator Audrey Jeung

COMPLAINT CONTROL NUMBER: 14-AS-20240205120118

- Staff are financially abusing resident in care

Based on this investigation, which included review of client records and interviews with clients and staff, this allegation is determined to be unsubstantiated. Although the allegation may have occurred or is valid, there is not enough evidence to prove the alleged violation did or did not occur.

It was alleged that female staff were "flirting" with male resident(s) to get cash tips. Although there is no proof that staff received cash tips from male residents, this was also not refuted by at least one male resident. Based on information obtained from complainant, staff and residents, this may have occurred, as an isolated incident.