Complaint Investigation Report

415601137-3-22-2024-14-AS-KHOS-D3XGYE-20240402054526

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BRUNO RO , 851 TRAEGER AVE., SUITE 360

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/12/2024 and conducted by Evaluator Grace Donato

COMPLAINT CONTROL NUMBER: 14-AS-20240312113322

Only one staff was scheduled and unable to communicate due to language barrier

On 3/22/2024, Licensing Program Analyst (LPA) Grace Donato conducted an unannounced complaint investigation visit. LPA met with Caregiver Dinnah Ortega and explained the purpose of today's visit.

Regarding the allegation of only one staff was scheduled and unable to communicate due to language barrier, the Reporting Party (RP) stated that RP arrived at the facility to visit a relative. RP attempted to communicate with the only caregiver on the premises but was unable to do so due to a language barrier.

Based on interviews, LPA was able to interview one family member (F1). They stated that they don’t remember a situation where they were not able to communicate with staff. Two staff members were interviewed, and both confirmed that the staff (S1) working that day can understand and speak English.

Based on interviews, the department has determined that that the allegations were false, could not have happened and/or is without a reasonable basis, therefore the allegations are UNFOUNDED.

No citations for today. Report is reviewed and copy is provided.