Home Care Organization Evaluation Report

Home Care Services Bureau (HCSB) analyst, Ruben Perez, arrived at the business office of Golden Heart Care Providers for an initial inspection on 9/16/2025. Upon arrival, the HCSB analyst identified himself and was greeted by Susan Hernandez. The proper posting of business hours and license was observed. The analyst was then shown to an area where the review of personnel and administrative files could be performed. Upon completion of the file review the analyst discussed the findings of the inspection with the licensee. The analyst informed Susan of the deficiencies found and explained they would be noted on the 809D.