Complaint Investigation Report

Based on documentation provided, facility called third-party HVAC vendor who arrived to the facility on 12/19/22, to diagnose the heating units that were not in working condition. According to documents reviewed, HVAC vendor came to the facility between 12/19/22 through 5/17/23 to troubleshoot and repair the heating units at the facility, in addition to additional damages and issues that were observed by the contractors. According to the administrator, the heating units were on and off due to other damages that were discovered by HVAC vendor, however administrator and HVAC were in contact daily by phone or in person.

According to 3/3 residents who did not have a working heating unit, they indicated that they were comfortable, staff checked on them, and they were provided with space heaters in case they needed it. On 10/6/2023, LPA toured four rooms that did not have working heating units during the winter storms. Heating and cooling unit was observed to be in good working condition.

Therefore, based on the documents reviewed, information reviewed, and interviews conducted, the allegations above are UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is no preponderance of evidence to prove that the alleged violation occurred.

Report is reviewed with Administrator and a copy is provided.