Complaint Investigation Report

When speaking to both the RSD/nurse and the administrator, if a resident cannot self feed at any point then the responsible party for that resident has to acquire outside help to provide that one on one feeding to that specific resident. Upon review of the admission agreement, and specific to memory care, it is outlined that one on one feeding is not provided by the facility. The facility is providing food but is not providing one on one, or hand to mouth, feeding of residents in memory care. Due to these discoveries the allegation is unsubstantiated.

Based on these observations, the above allegations are UNSUBSTANTIATED.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated at this time.