Complaint Investigation Report

The allegation that facility staff fails to communicate with resident’s authorized representative refers to the facility failing to report R1’s hospitalization to designated R1’s responsible party.

According to the administrator, R1 had a change of condition during the night of 8/30/2021 and early hours of 8/31/2021. Staff #1 (S1) on the night shift was not familiar with the local responsible party listed in the contact list, and instead called one of the emergency contacts who lives in Florida, and who was unable to readily attend to R1’s emergency. Since this incident, the administrator reported that the facility has revised R1's contact sheet and added R1's responsible party under emergency contact.

Section 87468.1 (a) (8) Personal Rights of Residents in All Facilities states that residents in all residential care facilities for the elderly shall have their representatives regularly informed by the licensee of activities related to care or services, including ongoing evaluations, as appropriate to their needs. By failing to maintain an accurate record, the facility failed to notify the responsible party when R1 was transferred to the hospital. Therefore, based on the above information, interviews and record review, this allegation is substantiated

Based on interviews, observations and record reviews during the investigation, the preponderance of evidence standard has been met. Therefore, these allegations were determined to be substantiated. Deficiencies of the California Code of Regulations, Title, 22 cited on the LIC9099-D. Failure to correct the deficiencies may result in civil penalties.

Report was discussed with Administrator, and Appeal Rights provided. A copy of is provided.