Complaint Investigation Report

The facility directors acknowledged that facility staff locked R1's grooming items such as the toothpaste, and toothbrush for safety reasons but those items did not required to be locked as they are not harmful to the residents and residents shall have access to them when needed.

According to facility staff, they locked R1's toiletries such as toothpaste and toothbrush for safety reasons and they were aware that items shall not be locked as they are not harmful to the residents.

After the investigation, this allegation is deemed to be substantiated. The facility's action was to ensure resident's safety, however, the toiletries were approved and deemed by the facility to be safe, therefore, it shall not be locked and residents shall have access to their own personal possessions, including but not limiting to their toilet articles.

Deficiencies of the California Code of Regulations, Title, 22 cited on the LIC9099D. Failure to correct the deficiencies may result in civil penalties.

Report was discussed and reviewed with the administrator.

A copy of this report and the Appeal Rights is provided.